As I am mostly concentrating my writing on the Transforming IT Blog, the CastlePointe website and ITSM Portal, I am going to periodically post updates on this blog with links to those writings.
Here are some of the articles, columns and blog posts that I've written recently. I hope you find them useful.
The 4 ½ Things You Must Do To Affect Change (March 25, ITSM Portal)
Why is it so hard to make changes stick in your organization? You go through the process of identifying inefficiencies or areas that will create a significant improvement in the delivery of services, you figure out a better way of getting things done - and then splat… Read More
Building a Metrics Correlation Model – Parts 1 & 2 (March 24, CastlePointe)
Your IT organization has a problem. And you don't even know it. You're collecting data and you probably think that you have everything you need. But you likely have trouble connecting that data with any action that had a meaningful and measurable impact on the results your organization delivers. That's because what you have is data. But what you really need is information that enables action. Read More
Running IT as a Business Doesn’t Mean It’s a Separate Business (March 24, The Transforming IT Blog)
There always seems to be a lot of controversy over the concept of running IT as a business. There has been a recent backlash over whether or not it's a smart strategy and there has been a long running industry discussion over what it really means to run IT as a business. I think that the biggest problem is that most IT folks aren't actually business folks, so they say the words, but don't really know what it means or how to make it real. Read More
If Capabilities are So Important, Why Don’t You Build Them? (March 23, The Transforming IT Blog)
A new survey by McKinsey (you'll need to register for a free account to view it) reports that 60% of companies state that building organizational capabilities is one of their top 3 priorities. Yet only a third of them have a specific and deliberate effort in place to actually build them. Huh? Read More
Politics
and ITSM Adoption (January 25, ITSM
Portal)
When we launch an ITSM adoption effort, we have plans for everything: project plans, resource plans, documentation on the process scope, timelines, milestones and so on. But the one thing that is almost never planned for is often the biggest challenge to most ITSM adoption efforts: managing the political landscape. Read More
